Privacy Policy

The purpose of this privacy policy (the “Policy”) is to explain the rules governing the various processing operations that may be carried out when you use our website, accessible at the URL: https://www.riovibeshostel.com (the “Site”).

The processing of personal data carried out via the Website is the responsibility of the data controller.

1. Data Controller and Data Protection Officer

2. Scope of This Policy

As the party responsible for processing your Personal Data, we do everything in our power to protect your privacy when you visit the Site.

Esta Política permite que você saiba mais sobre a origem e o uso de seus Dados Pessoais e suas informações de navegação processadas quando você visita nosso Site.

For the purposes of this Policy, the term “Personal Data” refers to any data that relates solely to you and allows you to be identified directly or indirectly, regardless of the device you are using.

The term “Terminal” refers to the physical equipment (computer, tablet, smartphone, telephone, etc.) that you use to view and navigate the Site.

The term “Regulation” refers to the applicable regulation regarding personal data.

3. Protection of Your Personal Data

3.1. What Personal Data Are Collected and Processed?

The information that may be collected and processed includes:

• Identification data and contact details
• Personal details for reservations
• Personal data to comply with legal obligations
• Health data: allergies
• Financial and payment data
• Connection, geolocation, and browsing data
• Personal preferences

3.2. For What Purposes Are Your Personal Data Collected and Processed?

• Reservation Management
• Access to Customer Service
• Fraud Detection and Prevention
• Improving Our Services
• Marketing

3.3. Legal Basis for the Processing of Your Personal Data

Contrato: For reservation management and access to customer service

Legitimate Interest: Para segurança e prevenção de fraudes

Consent: To improve our services and marketing

Legal Obligation: To comply with applicable legal obligations

3.4. Who Are the Recipients of Your Personal Data?

• Accredited financial institutions and storage centers
• Autoridades públicas competentes
• Entidades de detecção e prevenção de fraude
• Service providers related to marketing, communication, and advertising

3.5. How Long Is Your Personal Data Retained?

We will retain your data for a period applicable to the relevant jurisdiction following your last booking.

3.6. Hosting of Your Personal Data

Your Personal Data is hosted by Heroku Inc., The Landmark @ 1 Market St., Suite 300, San Francisco, CA, 94105, United States.

The servers on which your Personal Data is stored are located in Frankfurt, Germany.

3.7. What Are Your Rights?

• Right of access
• Right to rectification
• Right of exclusion
• Right to restrict processing
• Right to portability
• Right to object

You can exercise these rights by sending us an email at: atendimento@riovibeshostel.com

Or send us a letter to: Rua Benjamin Constant 120, Rio de Janeiro, Rio de Janeiro.

4. Internet Browsing Security

4.1. Integrity of Your Data on the Internet

The Site has appropriate security measures in place to prevent the loss, unauthorized use or access, modification, or disclosure of your Personal Data.

4.2. Malicious Uses

We recommend connecting only to secure networks, preferably private ones. Be aware of the risks associated with public Wi-Fi networks.

4.3. Protection Against Phishing

The Data Controller will never ask you to provide personal information via email.